At DJSoundRental, we rent out products that help you perform better, play better and feel better. Whether you’re using our robust speakers in an outdoor event, or our premium mixers and controllers on stage, we want you to be satisfied with all of our equipment.
If you are not completely satisfied with your DJSoundRental equipment, for any reason, we will offer you a 50 % refund within 48 hours from the beginning of the rental agreement. In case you have reserved equipment with us and do not cancel your order on time, we will charge you a no-show fee of 25 % of the order value. *Some restrictions apply.* Because custom deals and special bundles are made just for you, they are not refundable. The time windows in which rented equipment must be returned after use is between 10AM – 2PM. Should you not be able to return the equipment then, you will need to discuss a special arrangement with us before the rental period. Equipment that is not returned within the agreed time window will lead to another 24h rental period. If you have questions regarding returning a DJSoundRental order, you can also call us at +49(0)16092003387, 12AM – 6PM , 7 days a week
Need to make a change? You may exchange your product until 24 hours before the beginning of the rental agreement, using our free returns option for a full credit so you can order your replacement item.
We will process your return within 1-3 business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges. During peak seasons please allow up to 5 business days for your return to process.